SHIPPING, RETURNS & FAQ
Due to COVID-19 and government restrictions, your order may experience fulfillment and shipping delays.
RETURNS & EXCHANGES
We are a small team working with quality supplies, we do not accept any returns or exchanges at this time.
WHAT IS YOUR TURNAROUND TIME?
This completely varies on whether your item is custom or a print. If you are purchasing a custom order, we will discuss my current turnaround time for your type of painting. Items can ship anywhere in the world. All orders are shipped via USPS. Orders placed Fridays - Sunday will be processed after the weekend (for prints) .If your order is within the USA, you will receive a tracking number. We cannot be held responsible if your order is damaged in the mail. Once items leave our studio, they are out of our hands. We do everything we can to ensure that your goods will arrive in perfect condition! We cannot be held responsible for items damaged or lost in return shipment.
*We are currently only shipping two to three times a week while the pandemic lasts in an attempt to keep ourselves and our customers as safe as possible!
HOW LONG DOES IT TAKE FOR SHIPPING TO DELIVER MY PACKAGE?
Typically, First Class USPS mail takes up to 4-7 business days to be delivered once it is in the carrier's hands and Priority USPS mail can take up to 1-3 business days to be delivered, but please allow 1-2 business days for packaging and handling. Due to the pandemic, delayed shipping times are to be expected and no delivery date is guaranteed, so we suggest watching your tracking each day to make sure you know where it is at all times! Holiday seasonal shipping can be slower than usual as well with the Post Office. The time it takes an international order to ship will vary. Also please note if you entered your address wrong and did not get it fixed before it has been dropped off at USPS, you will be responsible for paying the additional shipping costs to create a new shipping label to ship to the correct address (from $3-$7)
CAN I GET AN UPDATE ON MY ORDER?
We work around the clock, 6 days a week to make sure our turnaround time can be reasonable for each person. When you place an order, you will receive a confirmation e-mail. The next e-mail you’ll receive from us will be when we ship your order unless something comes up - this also varies for custom orders versus print orders. Custom orders do require email conversation to ensure all details are discussed, you will then receive a shipping email once Celeste has completed your custom painting!
CAN YOU HELP? MY ORDER HASN'T ARRIVED.
You’ll get an e-mail when we create a shipping label for your package, it will contain a tracking number, so watch for that. We send everything out with a tracking number and once it’s out of our possession we cannot be responsible for lost or stolen packages or parcels that are held up by customs so please have a chat with USPS. You may have the option to choose to sign for your package when it is delivered to offer that extra bit of security, but please contact Celeste beforehand if you would like this shipping option!
I CHANGED MY MIND, CAN I GET A REFUND?
As a small business we use our profits to reinvest in growing our company. Running a studio takes money, and making things requires supplies that we have to pay for. As such, we ask you to consider your purchase carefully before making it because we do not do returns or refunds of any kind.